Intro First Things First
2. Make Your Life Easier by Doubling Your Repeat and Referral Business
3. 5 Questions People Are Asking Themselves About You…Reduce Client Resistance and Close More Deals
4. 5 Key Steps to Helping People Get What “They” Really Want
6. Speak Their Language, Win Their Hearts
7. Understand Their Style, Win Their Minds
8. “The Golden Bridge” Four Steps From Confrontation to Agreement
9. 4 Key Steps to Eliminate Resistance